Our Policy

Service Department Policy

• Warranty of Service

• LAbor Policy

• Wait Time

• Estimation

• Equipment Warranty Processing

• Hunterdon Power Equipment is committed to providing the most reliable and most thorough small engine repair in the industry. We offer a leading 60 day warranty on our mechanical repair services from the date of completion.

• Our experienced staff provides the highest level of industry experience. Labor is billed at a rate of $99 per hour billed per 1/10 of an hour in order to save our customers money and most accurately track our time. To cover incidental hardware, lubricants, and disposal charges, a standard fee of $10 is factored in to all estimates.

• To ensure our customers receive the most complete service possible without any surprises we can provide estimates for equipment repair. The fee for estimates starts at $25 and ranges up to $150 depending on the amount of time needed to properly evaluate the machine. In cases where estimate fees are due up front, the amount is applied toward the bill if the repair estimate is approved. Though we strive to be as precise as possible, final estimates, as per industry standard, may vary by +/-20%. Estimate charges cover tear down only; an additional charge may apply for reassembly.

• Blades, Chains, or Tires dropped off for sharpening or repair services are completed within 5 business days and must be picked up by customer within 30 calendar days of drop-off date; otherwise merchandise may be considered abandoned. In the event that services have been rendered and customer abandons their merchandise by exceeding 30 day pick up window, no refunds may be issued.

• We understand that you need your equipment, which is why our second priority is the speed at which we repair your equipment (superseded only by our commitment to quality of service). We aim to return your equipment in excellent condition as soon as possible. Wait times vary based on many factors such as volume and season; all estimated wait times are calculated carefully but due to the unpredictable nature of weather, volume, availability, etc, wait times may vary.

• Not all equipment is worth repairing and we understand that! If we estimate your equipment and you do not wish to move forward with the repair we reward you for purchasing the affordable, high quality equipment that we sell! We offer up to 100% reimbursement of the estimate cost for purchasing a replacement or upgrade from us within 15 days of estimation.

• Our ability to obtain and offer high quality parts is one of our strategic advantages in the industry. All parts purchased at Hunterdon Power Equipment are warrantied to the highest industry standard. Outside parts (those purchased elsewhere) supplied by customers will be installed at Hunterdon Power Equipment’s discretion; outside parts that are installed by us cannot be covered under our service warranty policy and in some cases may void service department warranty coverage for the repair.

• Even the the most reliable equipment may run into manufacturer defects from time to time. Any equipment sold by Hunterdon Power Equipment LLC is given the highest priority for fastest service and lobbying on the customer’s behalf for full warranty coverage. As a warranty center for many small engine equipment brands we provide some of the fastest warranty submission to our customers. Equipment purchased from us has first priority in the warranty submission process followed by all other equipment. Wait time to submit outside warranty paperwork often corresponds with the general equipment repair wait time. Unfortunately, we cannot accurately estimate the manufacturer’s processing time, but will do everything in our power to help move the process forward! Most equipment manufacturers do not cover transportation cost related to warrantying their products. For rates and delivery policy please see the Transportation Policy section.

Return Policy

• EQUIPMENT Sales

• General Returns

• Electrical Parts

• Special Orders

All equipment sales are final unless otherwise stated by Hunterdon Power Equipment LLC in writing on final invoice. (For defects refer to Warranty Policy)

Returnable items must be accompanied by the original receipt within 30 days of purchase, be unused, and in original packaging. Failure to meet these conditions may cause any item to be considered nonreturnable or may incur a restocking charge of 5% - 20%.

Because of their sensitive nature, unless otherwise noted most electrical parts are nonreturnable items. (Defects fall under our Warranty Policy and can be submitted for replacement pending manufacturer approval)

Special Order items are considered nonreturnable items. In some special cases special order items may be returned for a restocking charge of 5%-20%.

Transportation Policy

• Equipment Delivery Policy

• Equipment Release Policy

Delivery is a service that we happily offer to local customers with accessible equipment! In order to continue offering the best service our flat, round trip delivery rates account for the equipment required, labor output, and fuel consumption. Customers are always welcome to drop off their own equipment if our delivery service is not needed.

The safety of your equipment is important to us! Our defensive drivers operate with the safety of your property in mind. All equipment is securely strapped to avoid shifting, sliding, bouncing or any other movement which could damage your property. To ensure quality of service the driver will inspect and note any apparent pre-existing damages before departing.

Our pickup/delivery window is between 8am-8pm. Special pickup times may be scheduled if needed, but may incur special rates depending upon availability.

In order to protect your lawn our drivers are not authorized to travel across your lawn without prior consent and will often opt to back in the driveway or park near the curb to avoid pulling on the lawn altogether.

Delivery fare is typically paid as an itemized part of the final repair invoice/estimation charge; however, in some circumstances it may need to be paid up front before the initial pick-up.

All deliveries that are not pre-payed are billed payment-on-delivery. Our drivers are not authorized to release equipment until payment is received. Any equipment that is not payed for upon delivery must return to the warehouse for safe keeping until other arrangements are made. If equipment is returned to the warehouse because of non-payment an extra delivery charge will be applied to the bill and payment may be requested before equipment is rescheduled for delivery.

General Policy

• Subject to Change

• Returned Checks

• Abandoned Equipment

• Service Charge